Benefits - appeals - A to Z
If you think we have made a mistake in assessing your benefit, or if you do not understand how your claim was calculated, you can write to the Benefits team for an explanation. This is called a 'Statement of Reasons'. If you disagree with a decision you have the right to challenge it, this is called 'Requesting a Review' and must also be done in writing.
You also have the right to appeal against a decision and to have your appeal heard by the Appeals Service at an Appeal Tribunal. If you have any feedback or wish to make a complaint, please go 'I have a problem' at the top of this page.
AvailabilityBenefits Team office hours - Monday, Tuesday and Thursday: 09.00-16.30, Wednesday: 10.00-16.30, Friday: 09.00-15.30
Telephone: 01620 827 730PO Box 13261, Haddington, EH41 3YG