About the Domiciliary Care Service
Our Domiciliary Care Service offers practical and personal care to people living at home to help them continue to live in the community for as long as they wish.
The Domiciliary Care Service offers two types of service:
- Domiciliary Care Workers who work seven days a week between 7 a.m. and 10 p.m., including Public Holidays. They assist with personal care tasks such as helping you to get up, dress, helping you in the bathroom and toilet, and helping you with eating and drinking.
- Home Helps who work Monday to Friday between 8 a.m. and 2 p.m., except public holidays. They help you with essential domestic tasks such as laundry, shopping, collecting pensions and lighting fires.
Our Staff work in small teams. We try very hard to make sure that the same Domiciliary Care Worker or home help comes to see you each time. We also do our best to try to find someone that you feel comfortable with. If someone else steps in for your usual worker, whenever we can, we will try to let you know in advance.
When you first start getting one of the services, we will review your needs at the end of the first six weeks. The service will be extended for as long as is necessary.
What you should know
- A Domiciliary Care Organiser will visit you before a Care Worker is allocated to you. S/he will carry out an assessment of risk to staff for Health and Safety purposes.
- If we find a there is a risk, we may not be able to provide you with the service until the risk is dealt with.
- We may get another agency to supply you with the service, rather than supplying it ourselves.
When will the Council consider you for a Domiciliary Care Service
You must be:
- living alone, or
- living with someone else who would qualify for a Domiciliary Care Service, and
- vulnerable because of disability or frailty, and
- in need of support for personal or practical tasks, and
- unable to find any other way of getting support.
What sort of service will you get?
Different people have different needs. The person who assesses you will work out with you what sort of service you need.
Charges
We have to carry out a financial assessment. There may be a charge for the service but you will not be charged for services that involve personal care if you are over 65. Please refer to our charging policy leaflet for more information.
For more information, contact us at:
communitycare@eastlothian.gov.uk
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