CAB MUSSELBURGH

Organisation Aims and Activities

1. Type of organisation

Voluntary Sector - Service provider

2. Client Group

General public

3. Secondary advice?

No

4. Aims

To empower and enable clients to make informed choices and take appropriate action regarding their circumstances, by providing information and advice and assistance

5. Activities

The advice is free, confidential and impartial. It ranges over a wide area of subjects, from financial matters, through for example, to eviction, mortgage repossessions and relationship breakdown as well as a wide range of benefits, housing and consumer matters. Although the government, through East Lothian Council and other sources, contributes towards funding the CABx, they are independent organisations, which work within their own aims and principles.

6. Information and Advice services

Please see document Information and Advice Services in documents box at RHS of this page

Contacts and delivery methods

7. Contact details

Musselburgh Citizens Advice Bureau, 141 High Street, Musselburgh, EH21 7DD Tel: 0131 653 2748   / 0131 653 2544     Fax: 0131 665 1141
e-mail:  bureau@musselburghcab.casonline.org.uk

8. Service delivery methods

Telephone Advice: Yes
Appointments: If appropriate
Outreach: No
Home Visits: In some circumstances - i.e. disabled
Out of Hours: No
Via e-mail: Yes

9. Opening Hours

The office is open from 1000-1230 and from 1330-1630 Mon-weds & Friday and from 1000-1230 only on Thursday.

Staffing, Funding and Training

10. Staffing

2 Full Time; 25 volunteers

11. Funding

Local Authority; Scottish Executive

12. Quality Assurance

CAS QA Scheme

Referrals

13. Formal referral policy - receiving?

This is currently being considered

14. Formal referral policy - making?

This is currently being considered

15. Informal reciprocal referral arrangements?

Yes

16. Referral procedure

Self-referral is the most common route of access to CAB service. See below for the requirements, when other agencies or organisations want to refer clients. Please note the CAS has stringent confidentiality rules and permission procedures. Contact by telephone is best in the first instance, to see whether a referral is appropriate and to discuss the issues.

17. Requirements

When contacted by an agency acting on behalf of a client, the CAB will want to know how to get in touch with them, and about their availability. In addition the CAB will want to know what has been done for the client so far and what the issue is, that needs to be addressed. And please remember the confidentiality issue noted above.