ELC WELFARE RIGHTS TEAM

Organisation Aims and Activities

1. Type of organisation

Team based in Community Services Department of ELC

2. Client Group

General public

3. Secondary advice?

Yes

4. Aims

To ensure that Benefits claimants get their dues

5. Activities

* Helping claimants get what they are entitled to
* Explaining official letters
* Help with filling in claim forms
* Advice on reviews and appeals
* Representation at Social Security appeals tribunals

6. Information and Advice services

Please see document Information and Advice Services in documents box at RHS of this page

Contacts and delivery methods

7. Contact details

Brunton Hall, Musselburgh   Tel: 0131 653 5230
Fax: 0131 653 5230                             e-mail [NO GENERIC E-MAIL]

8. Service delivery methods

Telephone Advice: YES
Appointments: Only for allocated cases
Outreach:: See surgery times below
Home Visits: YES
Out of Hours: No
Via e-mail: No

9. Opening Hours

Musselburgh:  Brunton Hall, Wednesdays, 10-12noon
Prestonpans:  Aldhammer House, 1st & 3rd Thursday/month 10-12noon
Tranent:  8, Civic Square, 2nd & 4th Thursdays 10-12noon
Haddington: 6-8 Lodge street, Thursdays 2pm-4pm
Dunbar: Hallhill Healthy Living Centre, 2nd/4th Wednesdays of month, between 2pm and 4pm
North Berwick: The Marriage Room, 2, Quality Street, 1st and 3rd Wednesdays of month between 2pm and 4pm

Staffing, Funding and Training

10. Staffing

1 Senior Welfare Rights Officer; 2 Welfare Rights Officers

11. Funding

Local Authority

12. Quality Assurance

No

Referrals

13. Formal referral policy - receiving?

YES, with Social Workers and Health Workers

14. Formal referral policy - making?

As above

15. Informal reciprocal referral rrangements?

YES

16. Referral procedure

In writing

17. Requirements

There are no restrictions on who can ask for help, except that they must be actually or potentially a claimant