EAST LOTHIAN CARE AND REPAIR

Organisation Aims and Activities

1. Type of organisation

Publicly funded non-statutory organisation

2. Client Group

Elderly and disabled people who are private owners or tenants

3. Secondary advice?

No

4. Aims

'ELCR' aims to help those who need advice on financing and carrying out housing improvements, repairs and maintenance.

5. Activities

  As above

6. Information and Advice services

Please see document Information and Advice Services in documents box at RHS of this page

Contacts and delivery methods

7. Contact details

8. Service delivery
methods

Telephone Advice: Yes
Appointments: Yes
Outreach: No
Home Visits: Yes
Out of Hours: Via Homeless Service, see 2 above.
Via e-mail: Yes

9. Opening Hours

Monday     9am – 4.30pm
Tuesday (closed for staff training 9am – 12.30pm)  .30pm – 4.30pm
Wednesday 9am – 4.30pm
Thursday    9am – 4.30pm
Friday        9am – 4.00pm

Staffing, Funding and Training

10. Staffing

4 Full time paid staff members (now includes Small Repairs Service)

11. Funding

Local Authority and Communities Scotland

12. Quality Assurance

Yes (Care & Repair Standards & Guidance)

Referrals

13. Formal referral policy - receiving?

Yes

14. Formal referral policy - making?

Yes

15. Informal reciprocal referral arrangements?

Yes

16. Referral procedure

There is no formal referral procedure for referring clients to C&R. Anyone canrefer all they have to do is telephone or drop us a line. Main sources are Social Work, self referrals, Local Authority Grants Dept. and contractors.
C&R refer clients on to other agencies as and when required e.g. energyefficiency agencies, Social Work or various charities to access additional income or funding of works in accordance with their referral procedures.

17. Requirements

Clients to be over 60  or over 50 and disabled