|
National Entitlement Card
Disabled/Elderly Concessionary Travel
Frequently Asked Questions
Can I apply for a National Entitlement Card?. 1
What does the card look like?. 1
What do the symbols mean?. 1
How & where do I apply?. 1
Where can I travel with the new card?. 2
How much does it cost?. 2
Are there any rail concessions?. 2
Why do I have to pay 50p if I go to the ticket office at the bus station for a long distance bus journey?. 2
What should I do if I move house and I have an entitlement card? 2
Why am I being asked to consent to data sharing?. 2
What should I do if I lose or damage my entitlement card?. 2
How long should I wait to get my national entitlement card? 2
|
Yes, if:
|
|
|
- You have learning difficulties or have mental health problems
|
|
|
|
|
|
No, if:
|
|
- You are under 60 years old and hold a current UK driving license
|
- You are under 60 years old and are able to apply for a current UK driving license
|
The symbols on the bottom right hand side of the card define the concession the cardholder is entitled to:
 Entitled to concessionary travel
 Entitled to have a travel companion
 Visually impaired
At any East Lothian Library
- Collect & complete relevant application form
- Return completed form to library with a passport sized photograph plus any relevant documentation (details will be provided with form)
- Libraries can provide assistance in completing the form if required
- The National Entitlement Card can be used to travel by bus within mainland Scotland
- You will not be able to use the card on certain “premium fare” bus services, for example Night Buses, Tours etc.
- Cards are provided free of charge
- Travel within mainland Scotland on standard bus services is free
Yes. The Entitlement card showing East Lothian Council and the Concessionary Travel symbol will allow you half fare rail travel locally. This covers all stations in East Lothian, Edinburgh and West Lothian but the journey must start or finish at a station in East Lothian.
Additionally, visually impaired people who have the appropriate symbol on their card will enjoy free rail and free ferry travel throughout Scotland.
- This is a seat reservation fee and is not compulsory
- Seats on these journeys are only guaranteed on receipt of this fee
Changing Address within East Lothian:
- Contact 01620 827367 providing your new address details and your record will be updated
Moving into East Lothian from a different local authority in Scotland:
- Contact old local authority and provide them with your new address details. Your record will be updated by them and transferred to East Lothian Council. East Lothian Council will then authorise the issue of a new Entitlement card to be issued to you.
Moving out of East Lothian to another part of Scotland:
- Contact 01620 827367 , providing your new address details and your record will be updated and passed on to your new local authority. It is then the responsibility of your new local authority to organise the issue of a new card for you.
Moving outside Scotland:
- Contact 01620 827367 informing them of the change
- Return the card to East Lothian Council, Transportation Dept.
- The Council would like to share your personal details with departments and agents of the Council, other Scottish Councils and the Scottish Executive to create what is known as your “Citizen’s Account”
Please note, sharing information with these bodies will NOT lead to you receiving junk mail.
How long should I wait to get my National Entitlement Card?
- Cards should be received within three weeks of application
- Telephone 0870 428 6942 if you have not received your card within this time
|
