East Lothian Council

Trusted Traders - Cleaning Services

A & K Cleaning Services

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All comments and ratings received for this trader are collected here to help you make a decision when choosing your trusted trader.

We have recorded the number of reviews submitted for this trader, and the average satisfaction rating out of 10 (where 1 = very poor and 10 = excellent).

 Number of reviews submitted 338
 Customer satisfaction rating 10

How the rating was calculated

The customer satisfaction rating was calculated from the following four questions which were rated 1 for very poor, to 10 for excellent:

 Customer Satisfaction Average out of 10
 Value for Money
 How reasonable were the charges for the work undertaken
 9.8
 Quality of Work
 How satisfied were you with the quality of the job on completion 
 10
 Service
 How professional, courteous and considerate was the trader 
 10
 Disruption
 Did the trader leave your premises in a clean and tidy condition 
 10

We also asked the following questions:

 Did the trader..... Yes No N/A
 Explain all costs
 (Including labour, VAT, call out charges, etc) 
 100%
 Give you an estimate or quotation at the start of the job  100%
 Keep you informed of any changes
 (including costs, timeframe, etc)  
 100%
 Give you a receipt or invoice at the end of the job  100%

And finally:

Yes No
Would you recommend this trader to a friend?  100%

Customer Comments

Date Cost   Description Comments



15/02/2018 £80 The cleaning of bedroom and stair/hall carpets Alex was very professional.  The carpets were cleaned to a high standard.  Carpets took a couple of hours to dry.  The price was cheaper on the day by £10.  Would highly recommend A & K Cleaning.  Alex was lovely.

trader comments
7/02/2018 £40 Cleaned 3 cushions of couch Alex has been very professional from outset.  Clean (ie shoes worn both quotation/work carried out).  Used towels so clean, prof, would highly recommend.
trader comments
30/01/2018 £110 Stairs, bedroom, lounge First class work carried out.  Arrived on time.  Very efficient and obliging.  Will definitely recommend him to my friends and neighbours. My opinion he is simply the best without any doubt.  Excellent job carried out.
trader comments
3/01/2018 £60 Cleaned a bedroom carpet I really didn't expect all the marks to come out of the carpet.  It was badly stained from tea/coffee/juice and make up.  It is a cream coloured carpet and now looks like brand new with all stains removed.
trader comments
26/01/2018 £80

Full clean of 2 seater sofa.  Clean of 2 cushions on another sofa.  Stain protection of one of the sofas

Friendly, courteous and professional trader who carried out job at short notice.  Provided helpful advice on upholstery care.  Very good result on sofa cleaning.
trader comments
5/01/2018 £60 Living room carpet cleaned No comment given on form.  Customer gave 10/10 score for all questions.

5/01/2018

£70

Clean and polish black leather suite

Alex cleaned our carpets on 11 December and we were also happy with results.  We will have him back again.
trader comments
28/12/2017 £110

Cleaned corner suite and chair

This job was done better than our expectations.  Would highly recommend this company.
trader comments
November 2017 £140

Alex did the whole house, it is lovely.  Thank you

No comment given but customer gave 10/10 for each category.

27/11/2017

£60

Carpet cleaned

No comment given but customer gave 10/10 for each category.

          16/12/2017 £60 Stair, carpet, landing Excellent Service
trader comments

6/12/2017

£60 Carpet cleaned in family room Did a very professional job.  Came to give an estimate first and did a colour test on the carpet.  Very happy with the result.
trader comments

232 South Seton Park, Port Seton EH32 0BU

Telephone: 01875 812088

Telephone: 01620 827365

East Lothian Council, John Muir House Brewery Park Haddington East Lothian EH41 3HA.