East Lothian Council

Pay to Stay

Other help available if you are experincing financial difficulties

Here to help

East Lothian Council’s rent income team works with lots of other Council teams and local and national organisations to prevent rent arrears occuring. 

If you have rent arrears, or other debts, we want to make sure you get the help and support you need to stay in your Council home and to manage your finances.

There are also lots of voluntary organisations and agencies who can help you if you have multiple debts and need advice.

More details can be found below.

East Lothian Council

Phone Number

Council Tax

01875 824314

Rent Payment & Rent Arrears

01620 827528

Debt Management 01620 827959

Tenancy Support Service

01620 827827

Housing Benefit and Council Tax Reduction Scheme

01620 827124/827887

Scottish Welfare Fund (Crisis and Community Care Grants)

01620 827124/827887

Welfare Rights

0131 653 5230

Department for Work and Pensions

Phone Number

Jobcentre Plus - Musselburgh

0845 604 3719

Voluntary Organisations

Phone Num

Citizens Advice Bureau – Haddington

01620 824471

Citizens Advice Bureau - Musselburgh

0131 653 2748/2544

Money Advice Scotland

0141 572 0237

East Lothian Foodbank

07516 510617

Scottish Power Hardship Fund

0808 808 4000

Shelter Scotland

0808 8004444

Other Organisations

Phone Number

Debt Arrangement Scheme 0300 200 2770

Accountant in Bankruptcy

0300 200 2600

UK Insolvency Helpline

0800 668 1391

Important Information about Universal Credit

From 23rd March 2016, Universal Credit has been extended in East Lothian to include ALL new claimants of working age.

If you are of working age and were intending to make a new claim for housing benefit, you may now be required to claim help towards your housing costs as part of your Universal Credit claim.

You will NOT be able to claim for help with your council tax as part of your Universal Credit claim.  You MUST make a separate claim to East Lothian Council for this.

You can make a claim for council tax reduction online.


East Lothian Council, PO Box 13258, Haddington, EH41 3YA

Telephone: 01620 827528

How we use the information you provide.

Benefits are changing. Find out how this may affect you on our Welfare Reform information and advice pages.

Watch our housing advice videos. These show how we can help with a range of issues from relationship breakdown, to finding a private let. They explain recent Benefits changes, as well.
If you need any further advice or guidance, please contact us.

East Lothian Council, John Muir House Brewery Park Haddington East Lothian EH41 3HA.