East Lothian Council

National Entitlement Card (NEC)

National Entitlement Card

The National Entitlement Card (NEC) is a smartcard that offers people living in Scotland the opportunity to access national concessions, entitlements and a wide range of local services, including:

The NEC has been developed for:

  • convenience: it's easier for people to use just one card rather than many different ones to access services
  • efficiency: it's easier for councils to administer

 The NEC is currently available in two formats:

  1. Elderly and Disabled National Entitlement Card - this allows people aged 60 and above and people with disabilities aged five and above who live in Scotland to get free bus travel Scotland-wide
  2. Young Person's National Entitlement Card - for those aged 11-25 (inclusive)

A further version - the Standard National Entitlement Card - will be available shortly to those aged 26-59 (inclusive).

Citizen's Account

A Citizen's Account will be opened automatically for you when you apply for an NEC. This account is the Council's electronic customer record containing all your contact details (e.g. your name, address and telephone number).

Your Citizen's Account also includes your own unique citizen reference number (UCRN). Your UCRN is linked to the General Registrar Office for Scotland (GROS): this is so we can confirm your birth details and help ensure that no one else can use your identity to set up a fraudulent account.

It also means that we receive a message from GROS in the event of your death; this message suspends your account, thereby ensuring that no one else can use it.

East Lothian Council, John Muir House Brewery Park Haddington East Lothian EH41 3HA.