East Lothian Council

Council achieves top local authority satisfaction rating

Published Tuesday 4th February 14

John Muir House

Council has achieved the highest satisfaction ratings of any council in Scotland.

In the findings of the latest Scottish Household Survey released by the Scottish Government, East Lothian Council has achieved the highest satisfaction ratings of any Council in Scotland. The three top ratings were:  

  • Good at communicating services
  • High quality services
  • Good at communicating performance  

In addition East Lothian Council was well above the Scottish average and achieved the second highest satisfaction ratings for:  

  • Services designed for needs
  • Does its best with the money available
  • Addressing key issues  

East Lothian Council Leader, Cllr Willie Innes, commented:

“The Scottish Household Survey provides invaluable information for local authorities. Each year the data provided gives a ‘snapshot’ of current opinions which we are able to compare with previous years to identify trends. The views and opinions expressed help us to plan the provision of services to ensure we best meet the diverse needs of our local communities.”

“Whilst I was particularly pleased to see that the satisfaction levels for the council has steadily progressed upwards in recent years to become the highest of any Scottish local authority, we are far from complacent. We note in the latest survey that East Lothian Council sits at the Scottish average for being ‘good at listening’. We are taking steps to improve in this area by establishing local Area Partnerships and the Citizens Panel which will provide greater opportunities for both individuals and local groups to have their say on matters and services for their local communities.” 

The Scottish Household Survey is carried out by the Scottish Government across the whole of Scotland and provides an insight into the composition, characteristics and behaviour of Scottish households by local authority area.  The latest figures published in December 2013 are based on the survey carried out in 2012 and the results for East Lothian are based on a small representative sample of 240 people.

The results provide a snapshot of East Lothian residents’ views and include:  

  • 96% rate their neighbourhood as a very good place to live
  • 79% feel safe when walking alone at night
  • East Lothian residents are above the Scottish average for  involvement in their neighbourhood with  75% stating they could rely on friends/relatives for help if required
  • East Lothian is above Scottish average for both full-time and part-time employment
  • 34% (Scottish average 27%) of adults hold a degree or professional qualification
  • East Lothian residents (91%) are very or fairly satisfied with their local schools – Scottish average (83.4%)
  • Almost 1 in 4 (24.1%) feel they can influence decisions that affect their local area compared with Scottish average of 21.5%  

Recent changes to the Survey mean that from 2012 onwards local authority data will now be available on an annual basis. 

More information on the Scottish Household Survey is available at http://www.scotland.gov.uk/shs

Web tables for all local authorities are available at http://www.scotland.gov.uk/Topics/Statistics/16002/LATables-2012

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East Lothian Council, John Muir House Brewery Park Haddington East Lothian EH41 3HA.