East Lothian Council Contact Centre plays key role in improving home fire safety
Published Tuesday 21st March 17
Partnership initiative is really working
Scottish Fire and Rescue Service officers in East Lothian have been having real success in encouraging people to take up home fire safety checks. Between October and December 2016, they carried out 284 home safety visits, offering safety advice and helping householders to think about how they would get out of their home if there was a fire. In around 50% of cases, they also fitted smoke alarms.
East Lothian Council Customer Service staff have been playing their part in the home fire safety success story too.
Kay McMillan from the East Lothian Council Contact Centre explained how they now routinely ask people who are being referred for a social work service whether they would like a home fire safety check too. She says:
‘We use a specially designed questionnaire to gather the correct information for our assessments, and part of this is asking people if they would like us to organise a home safety check. Over the last year, we set up 309 fire safety check with the fire service. Most of the people we have helped are over 70.
‘I have to say that’s it’s definitely a two-way street because the fire service also puts people in touch with us for other support, for example, Falls Assessments. This co-operation really benefits people in lots of ways.’
Group Manager Steve Gourlay from the Scottish Fire and Rescue Service adds:
‘Accidental fires in the home can have devastating effects on families and communities. We are committed to keeping people safe in their homes and the work with East Lothian Council Contact Centre is really paying dividends. Our aim is to get the right information to the right people at the right time and this partnership initiative is really helping to do this. It demonstrates how working together we can deliver improved outcomes across the area.’
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