East Lothian Council

New resolution service

Published Friday 11th August 17

George Johnstone Centre

New service offers local residents help in disputes

A new service has been established in the Lothians for resolving neighbour disputes.

The East and Midlothian Resolution Service consists of three members of staff based at the George Johnstone Centre, Tranent.

This new confidential service is a partnership between East and Midlothian Councils and will receive referrals from the councils’ safer communities and housing teams, local housing associations and Police Scotland.

The primary aim of the service is to help residents in dispute find a solution to any issues that may have arisen between them. 

The service can become involved in cases that may cause distress, including those that involve loud music, inconsiderate parking, noisy and messy pets, boundary disputes, communal repairs, impact noise and minor verbal harassment.

Kenneth Black, East Lothian Council’s Safer Communities Team Manager, said:

“The work of the new resolution service is critical to the council’s efforts in reducing antisocial behaviour within the county. Neighbour disputes can have a corrosive effect on those involved. Early intervention by trained staff can prevent tensions escalating. The service also reflects the willingness of both councils to work in partnership in promoting East and Midlothian as more tolerant and safer places to live.”

Helen Graham, Manager of the new service, said: “

“Midlothian Council is delighted to be providing this service in partnership with our neighbouring authority. The success of the resolution service in Midlothian has been overwhelming, and has been very much welcomed by its communities and partner agencies. Many neighbour disputes can lead to calls being made to the council and to the police. These calls may not necessarily relate to criminal or antisocial behaviour; but nonetheless it is behaviour that requires to be effectively addressed.

“The resolution team will provide a positive and impartial service aimed at cultivating tolerance and respect. To achieve this, we will support residents in making the right choices. We will also explain to individuals the consequences of poor behaviour in attracting negative responses from the council and other local agencies. We look forward to providing a successful service throughout East Lothian.”

The majority of referrals to the new service will come from statutory agencies; however, local residents can also use this service to report their concerns.

Resolution Officers can be contacted by any of the following means:

By post:
East and Midlothian Resolution Service
The George Johnstone Centre
Tranent
EH33 1AE

By phone: 01620 827753
By e-mail: mediation@eastlothian.gov.uk

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