Reviews and Appeals

Council Tax Reduction

If you think the decision is wrong you can ask us to explain it. If you think we have missed something or made a mistake please tell us straight away. You can do this by calling into one of our offices, by telephoning or writing to us

The request for review must state the reasons why the individual thinks the council tax reduction decision is incorrect. We must then consider the request and reply with our decision in writing within 2 months.

Further review

If after receiving a review decision by ourselves you remain dissatisfied then you can seek an independent ruling from the Council Tax Reduction Review Panel who will conduct a further review.

A further review by the Council Tax Reduction Review Panel can only be requested after the council has carried out an internal review.

The only exception to this is if you do not receive a written response from us within two months of writing to request a review. If this occurs you or your representative can request in writing an independent ruling from the Council Tax Reduction Review Panel.

The Council Tax Reduction Review Panel is an independent body which is an addition to the Scottish Tribunals Service, providing an additional review service to safeguard individual’s rights to administrative justice when assessing an individual’s eligibility for Council Tax Reduction. They will consider the facts presented to them and give an independent ruling as to whether the decision made by your local authority is correct or not.

An application for further review should be made directly by the individual applicant or their representative in writing to the Council Tax Reduction Review Panel, 4th Floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow.

Further information, including application forms, are available via the Council Tax Reduction Panel’s website or by telephoning 0141 302 5840.

When notified by the Council Tax Reduction Review Panel of a further review, the Council will forward copies of the notification of review to the applicant, responses to that notice, relevant extracts from the applicant’s Council Tax Reduction application, summary of response to review and any other supporting communications to the Panel. We will also forward a copy of all the documentation we are submitting to the Council Tax Reduction Review Panel to the applicant prior to the hearing.

Further information regarding Council Tax Reduction, how it works, FAQs and Reviews are also available via the Scottish Government website.