Changes to our phone line opening hours
Our Council Tax team is extremely busy at the moment and although we understand that delays in processing customer enquiries can be frustrating, we are asking that customers please bear with us during this busy time.
Our phone line opening hours have changed to allow the team dedicated time to process the high volume of enquiries coming in. Phone lines are open Monday to Friday 9am to 2pm. If you need to speak to a member of the team, please be aware that phone lines may be busy and you may be asked to call back.
If you need to contact the team, you can do so by completing an online form on the Council website. You can do this at a time that suits you, 24 hours day, 7 days a week and we will respond to you once we have processed your enquiry.
If you have contacted the team and are awaiting a reply, please be patient, we will be in touch as soon as we can. If possible, please avoid contacting the team to ask for a progress update as this generates additional work and may delay your enquiry.
Important information - cost of living
With the cost of living increasing, many people are finding it difficult to cover essential daily living costs.
A range of measures are available to help people boost their income. Don't assume you're receiving everything you're entitled to, always check, and if you're still struggling or in doubt, get in touch.
Find out more: www.eastlothian.gov.uk/cost-of-living-support