We are dealing with a high volume of enquiries

We are currently dealing with a significantly high volume of enquiries in our Council Tax team.

If you have contacted the team and are awaiting a reply, please be patient, we will be in touch as soon as we can.

If possible, please avoid contacting the team to ask for a progress update as this generates additional work and may delay your enquiry.


Temporary changes to our Council Tax phone line opening hours 

Our Council Tax phone line will now be closed on a Monday and Tuesday.

Our Contact Centre is available to deal with general Council Tax enquiries on a Wednesday, Thursday and Friday, until 2pm.  However if your enquiry is more complex and you need to speak to a Council Tax Officer, please call on the following days:

  • Wednesday between 10am and 2pm
  • Thursday and Friday between 9am and 2pm

Please be aware that your call may be placed in a queue.

Thank you for your patience and we apologise for any inconvenience caused.


Important information -  cost of living

With the cost of living increasing, many people are finding it difficult to cover essential daily living costs.

A range of measures are available to help people boost their income. Don't assume you're receiving everything you're entitled to, always check, and if you're still struggling or in doubt, get in touch.

Find out more: www.eastlothian.gov.uk/cost-of-living-support