We are dealing with a high volume of enquiries

We are currently dealing with a significantly high volume of enquiries in our Council Tax team.

If you have contacted the team and are awaiting a reply, please be patient, we will be in touch as soon as we can.

If possible, please avoid contacting the team to ask for a progress update as this generates additional work and may delay your enquiry.

Our Council Tax phone line 

Our Council Tax phone line is closed on a Monday at the moment, to allow Officers dedicated time to process incoming work and reduce turnaround times for customers.

Our Contact Centre is available to deal with general Council Tax enquiries from Tuesday to Friday. However if your enquiry is more complex and you need to speak to a Council Tax Officer, please call on the following days:

  • Wednesday between 10am and 2pm
  • Thursday and Friday between 9am and 2pm

Be aware your call may be placed in a queue.

Thank you for your patience and we apologise for any inconvenience caused.