Support with self-isolating / shielding


People with specific health conditions were asked a few months ago to carry out shielding as they were at the highest risk of being severely affected if they contracted COVID-19.

Shielding was paused by the Scottish Government from 1 August. 

Although the COVID-19 infection rate is rising again and new restrictions were in place in Scotland with the Tier structure on 2nd November - you are not currently being asked to shield again but to follow government advice on staying safe very closely. 

if you were shielding make sure you sign up up for the text alert service - so you can keep updated on the infection rate in your local area and get extra advice as we progress through the pandemic. You can sign up by sending your Community Health Index (CHI) number to 0786 006 4525. You can find your CHI number in the letters you've had from the Scottish Government.  

The Scottish Government will never ask you for sensitive personal information or your banking details. If you receive a suspicious text message, you can report it by calling Police Scotland on 101.

These links may be helpful:

Privacy notice - shielding 


Anyone at any time may have to self-isolate if for example you or anyone in your household develop COVID-19 symptoms; if you are returning from certain other countries and need to quarantine or if you're asked to isolate via the Scottish Government's Test, Protect and Isolate system, which is in place to identify those who may have come into direct contact with someone who has tested positive for COVID-19. 

Most people will be able to self-isolate with help from friends, family and neighbours and by arranging grocery deliveries - however if you need extra support, please contact [email protected] or phone our helpline: 01875 824300.

You can also call the British Red Cross coronavirus support line on 0808 196 3651. This was set up to provide support to communities and people in need during the coronavirus pandemic, giving people without a support network someone to talk to, and to help them access things they may need like food, medicine and emotional support.

You can get information on Test, Protect and Isolate from the Scottish Government website

Self-isolation Support Grants

If you have been contacted by Test and Protect, and advised to self-isolate as a result of COVID 19, you may be entitled to financial support.

If you meet the eligibility criteria, you may be entitled to a self-isolation support grant of £500.

Eligibility criteria:

  • you have been asked to self-isolate by Test and Protect on or after 28 September 2020
  • you are employed or self-employed and will lose income as a result of self-isolating
  • you are currently receiving at least one of the following benefits:
    • Universal Credit/Working Tax Credit
    • Income based Employment and Support allowance
    • Income based Job seekers allowance
    • Income support
    • Housing Benefit and/or Pension Credit

Applications for support are for single applicants. Any other applications for those within the same household must be made separately and individually. 

Supporting evidence required

Before you apply, please ensure you have the information in this list:

  • your National Insurance number
  • a notification from Test and Protect asking that you self-isolate
  • your most recent wage slip, or proof of self-employment
  • your most recent bank statement
  • proof that your business delivers services which cannot be undertaken without social contact

If you meet these criteria and wish to apply, please apply online for a self-isolation support grant