Star Awards 2019 Categories
Council Values Award
In the last year, we have adopted new council values; Enabling, Leading and Caring. This award celebrates an individual whose approach to their role exemplifies putting these values into practice. It could be by enabling and encouraging everyone they work with to achieve their full potential, leading by example and taking responsibility to improve our services, or demonstrating care for others through our work to deliver services in local communities.
One Council Award
Do you know an individual or a team who have really embraced the One Council ethos? Working seamlessly with other departments on a project that will have or has had a direct benefit to our customers? A team or individual who has broken down some of the traditional barriers so that council teams are no longer working in isolation but sharing knowledge and skills on a daily basis to make a difference? Make sure you nominate them so that we can all follow their example in our daily working lives!
Unsung Heroes Award
Unsung Heroes are people or teams that support the rest of us to do our jobs well on a regular basis over the course of the year. They tend to be particularly modest when it comes to taking credit for their efforts but we all know that we wouldn’t be able to do what we do nearly so well without their help. They make an outstanding contribution to the work of their team or other people they support. They can also be people who make an outstanding contribution to the local community or a charity but look for no personal recognition. We all know someone or a team that deserves this award – make sure you nominate them this year so at long last they can enjoy their place in the sun!
Working in Partnership Award
Do you know a person or team that is really good at building great relationships with other organisations or people to develop our communities? The winner or winners of this award help others to achieve economic or community growth. They really believe in growing our economy and growing our people and they are able to build strong partnerships and motivate groups or businesses to recognise East Lothian’s potential. Their work will have had tangible results in making places better for communities or improving our local economy. So many people and teams across the council play a key role in this area – make sure they get the recognition they deserve.
This award is designed to recognise an individual or organisation working in in partnership to improve joint working between community and council to make a real difference to the lives of our customers. It could be a council colleague who volunteers or works really well with an organisation in our local communities. Or it could be the organisation themselves, who you want to recognise for the collaborative way they work with the council. Or a person working really well within a community organisation. We’re looking for a local hero!
Wellbeing is important to us all. We want to feel good about ourselves, to get the most out of our lives and feel connected to other people. Wellbeing means feeling more than just happy and confident, it means feeling able to cope when things get tough in our lives or when our physical or mental health needs a pick me up. This award recognises the work or initiatives individuals or groups have introduced that have led to improved wellbeing for colleagues.
Customer Excellence Awards Individual and Team
These awards recognise and honour outstanding customer service professionals and highlight their vital importance in providing an excellent customer experience. We are looking for that person and that team that regularly goes the extra mile and demonstrates real pride in their work. These are people who are willing to be flexible and identify new ways to resolve issues for their customers. They could also be active in training or mentoring their colleagues. They build good working relationships within their team and work in partnership with colleagues across East Lothian Council. They always put themselves in their customer’s shoes and contribute to driving forward customer service excellence. They show grace under fire, are calm, diplomatic, good at setting clear service expectations and provide consistent and accurate information to their customers.
Provost’s Award Young Employee of the Year
This award will be presented to the young person (age up to 25) the Provost recognises as having made and outstanding contribution to the work of the council or really made a difference to our communities. A truly special award.
Employee and Team of the Year Awards
These two awards will be presented to the individual and team whose contribution to customer service, team work and the One Council approach has been truly outstanding. You can nominate directly to these categories and judges may also select nominees from other categories if they feel their contribution merits one of these special awards.