Members of East Lothian Council’s Housing team were shortlisted in two categories at this year’s Chartered Institute of Housing Scotland awards.

The Chartered Institute of Housing Scotland Awards celebrate the teams and the people that go above and beyond in their approach to providing housing in our communities.

East Lothian Council’s Tenant Scrutiny group, which comprises council Housing staff and tenant representatives, was nominated for its work in developing a tenant scrutiny framework. The council’s tenants scrutiny work includes mystery shopping visits to council offices, auditing information that the council publishes on its Housing policies, and involving tenants in surveys, estate inspections and consultation events. This nomination follows the council’s recent Gold Standard award from the Tenants Information Service (TIS) and Scotland’s Housing Network following a review of its tenants scrutiny framework. The award measures performance and recognises a level of customer participation, engagement, and influence by a standard of gold, silver or bronze.

East Lothian Council was also nominated in the Excellence in Skills Development category, for ‘Enhancing the Apprentice Experience’. The council’s work to enhance the craft apprenticeship programme involved offering external work placements with local business partners, moving towards a shared mentor approach, and adopting a more holistic training programme beyond the customary practical experience.

Councillor Jim Goodfellow, Cabinet Spokesperson for Housing and Community Wellbeing, said:

“I would like to pass on my congratulations to the members of staff who have been recognised for their achievements – being nominated in these awards is a fantastic achievement. It’s good to see the importance of working in partnership with tenants being recognised. Including tenants in the scrutiny process not only fosters good relations, but delivers excellent outcomes for both the tenants and the council, and makes a real difference in improving our housing services.

“It’s also fantastic to see the council’s work in enhancing the apprentice experience recognised, and demonstrates the council’s commitment to developing modern apprenticeships and improving opportunities for local workers.”

Published: Tuesday, 31st October 2017