From Monday 27 August 2018, local residents will have a change of venue to access a range of council services in Prestonpans.

Aldhammer House will solely deal with housing service enquiries while all other council service enquiries will be handled at Prestonpans Library.

Councillor Jim Goodfellow, Cabinet Spokesperson for Community Wellbeing, said: “Our local libraries increasingly provide a range of service to both local residents and visitors and we’ve found their opening hours, which can include evenings and weekends, are giving people more choices to contact the council.”

Aldhammer House as a Housing Service office will have dedicated staff on hand to provide help and advice on a range of housing issues including:

  • Change of circumstances related to council housing
  • General housing advice/options
  • Housing/garage applications
  • Housing allocations
  • Housing waiting list
  • Homeless enquiries
  • Mutual exchanges
  • Neighbour disputes
  • Garden Aid

The CAB surgeries, ‘The Pantry’ Foodbank, Councillor, MSP and MP surgeries will also continue to operate as normal from Aldhammer House. Capital Credit Union will continue to operate from Aldhammer House on Mondays and Tuesdays from 9am to 4pm.

Services which will be available at Prestonpans Library include:

  • Any payment
  • Benefits enquiries
  • Coastal car parking permits
  • Council tax enquiries
  • Freephone for accessing other council services
  • General enquiries
  • Library book, audio or DVD borrowing
  • Any other library service
  • Rent income enquiries
  • Universal Credit enquiries
  • Waste Service enquiries
  • Assistance with applying or renewing Blue Badges online
  • Assistance with applying for Railcards online
  • Assistance with going online ie setting up an email account, using the internet, using different mobile technology etc
  • Bookings - Town Hall, Prestonpans
  • Surgeries - DWP Universal Credit; rent income; welfare rights
  • Miscellaneous - provision of plastic covers for recycling boxes; doggy bags; NHS hearing aid batteries

Cllr Goodfellow added: “As more of our customers make use of online services and library staff are readily available to help people to go online, the council has reviewed its service provision and Aldhammer House will be developed to provide complementary services which give more support to the local community.  Meanwhile, Prestonpans Library will be developed as a joint Library/Area Office as has been done in Dunbar, North Berwick and Tranent. This builds on the council’s work to strengthen our communities and support town centres such as Prestonpans with easy access to high-quality local facilities and services.”

Both Aldhammer House and Prestonpans Library will be closed on Friday 24 August for one day to allow some changes to be made in both of the buildings.

Published: Wednesday, 1st August 2018