SchoolPay

What is myaccount? 

Myaccount is a secure, quick and easy way to access a range of public services in Scotland using just one username and password. It is provided by the Improvement Service and funded by Scottish Government.

How do I register for myaccount?

Please ensure you register for myaccount using your OWN details, and not your child's details.

Register for myaccount

What should I do if I have a problem with myaccount?

For issues with myaccount i.e. registering, passwords, forgotten username:

myaccount help  if you are unable to find the answer please email onlineschoolpayments@eastlothian.gov.uk

You will first need a myaccount profile. Once you have this, contact your school office to get a unique account key for your child. Sign in to your myaccount and follow the instructions.

Once you are registered you will be directed to your home page, here you can add items to the shopping basket, check, amend items and value, before proceeding to check out and following instructions.

Sign-in and you will be directed to the home page, here you can check the account balance, see what meal choices they have made, see a full payment history. You will also be able to see any messages the school has added.

For issues about linking your child's account or payments please contact your child's school or email onlineschoolpayments@eastlothian.gov.uk.

The providers of the iPayimpact system, CRB Cunningham Solutions, cannot take calls directly from parents due to data protection rules.

You can make payments with Maestro, Switch, Delta, Electron, Solo and Visa debit cards. You can also use MasterCard and Visa credit cards.

The system will automatically credit your child's account with the daily allowance.

Yes, school milk, trips and school uniform can be paid for online.

Yes you can set up a regular card payment; you will need to store your card details on the system for this to be allowed.

From 28 October 2019 our school offices will no longer accept cash or cheques. SchoolPay is the only way to pay for school expenses such as meals, uniforms, trips or other expenses.

If you should require a refund please contact your school office in the first instance.  We can only refund back to your card that credited Schoolpay if the card details are unchanged and the payment was credited within 18 months, the refund can normally be arranged within a few days.  If the payment was made over 18 months ago we will need to make a manual payment which will require you to supply your bank details to the school who will arrange a BACS transfer, this can take up to 14 days to process.  Due to the additional processing costs for manual refunds, we can only make a manual BACS refund for over £5 in value.

The council holds personal information about you and your family for the purpose of managing your child's education. The council uses a secure national database, called SEEMiS, to record this information. An extract of relevant information will be transferred securely from SEEMiS to iPayimpact for the purpose of using the online school payments system and managing school finances.

By signing up to the system, you agree that the following information will be securely transferred: parent name, address, contact details, pupil name, address, date of birth, year group, class, and entitlement to free school meals. A regular update has been designed between SEEMiS and iPayimpact to ensure that personal data is kept accurate and up to date. If after agreeing to this you wish to withdraw your consent and cancel the process please contact the school.

For any queries or concerns about how your personal data is being processed you can find out more on our Privacy and Cookies page, or contact our Data Protection Officer via the details on this page.

Please note that you have the following rights in relation to how the council uses your data for this purpose:

• to lodge a complaint with the Information Commissioner's Office
• to request access to your personal data
• to request rectification or erasure of your personal data, as so far as the legislation permits
• to request restriction of processing of your personal data (that is, to request that we halt any activity performed on your personal data), as so far as the legislation permits
• to object to any direct marketing
• to object to any processing undertaken for the purposes of scientific/historical research and statistics, as so far as the legislation permits
• to withdraw consent at any time

iPayimpact Privacy Statement