Contact us

Save time, do it online!

Many of our services are available online 24 hours a day.

Council Tax

• apply for Council Tax reduction
• tell us about a change of address
• switch to e-billing 
• pay online

Contact the Council Tax team using our online form

Bins and recycling

• order a brown bin permit
• tell us about a missed bin
• order new bins, boxes or white bags

Housing

• report an emergency repair
• report a non emergency or routine repair
• contact your local Housing team
• find your nearest Rent Advice Surgery

Environmental Health

• report anti-social behaviour
• report a street lighting fault
• report fly tipping

Roads

• report a pothole
• report any other road defect

Other services

Make a payment

Make a suggestion, compliment or complaint

Contact Customer Services

Contact Customer Services online

Phone us:

Call 01620 827 827

Post or visiting in person:

Get details of our offices, including addresses and maps: find a council area office

Accessibility

Information on this website can be provided in alternative formats such as Braille, large print, audiotape or your own language. Email customerservices@eastlothian.gov.uk or call 01620 827 827.

British Sign Language (BSL)

BSL users can contact us using the BSL interpreting service free of charge. Log on at ContactSCOTLAND-BSL or use the app. 

Customer Strategy 

Read our Customer Strategy