Accessibility Statement

Read about the digital accessibility of this website and other East Lothian Council websites

Contents

This accessibility statement applies to:

This website is run by East Lothian Council. We want as many people as possible to be able to use our website. We have made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible our main website is

We know some parts of this website are not fully accessible:

  • some documents in PDF format may not be accessible
  • some document attachments are not clearly written

Myeastlothian customer portal 

Myeastlothian is designed to be compatible with the following assistive technologies:

  • JAWS 14+ with Internet Explorer 11
  • NVDA with Firefox
  • ZoomText 10.x with Internet Explorer
  • Dragon naturally speaking 12.x with IE
  • VoiceOver with Safari on iPhone
  • TalkBack on Android
  • Zoom with Safari on iPad

The Local Development Plan 2 StoryMap website 

The storymap uses the ArcGIS Online which has been tested and meets WCAG 2.1 Level AA. You can read the accessibility conformance report on the ArcGIS website.

If you do experience any accessibility issues when using this StoryMap email us: webteam@eastlothian.gov.uk

Library catalogue

Our library catalogue: https://eastlothian.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/HOME uses the Civica Library platform which has been tested and meets WCAG 2.1 Level AA. 

If you do experience any accessibility issues when using the library catalogue email us: webteam@eastlothian.gov.uk

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille – contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

You can contact us by email: customerservices@eastlothian.gov.uk, or call: 01620 827 827

We will get back to you within 10 days.

Support for British Sign Language (BSL) users

BSL users can contact us using the BSL interpreting service free of charge. Log on at ContactSCOTLAND-BSL or use the app. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email: webteam@eastlothian.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

If you cannot view the maps on our ‘Council area offices’ pages, contact us for directions: 

email: customerservices@eastlothian.gov.uk

call: 01620 827 827

Technical information about this website’s accessibility

East Lothian Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below:

  • some documents in PDF format may not be accessible
  • some document attachments are not clearly written
PDFs and other documents

Some of our PDFs and Word documents which are essential to providing our services may not be accessible. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working through a process of fixing these or replacing them with accessible HTML pages. We anticipate this process will be complete by June 2027.

Any new PDFs or Word documents we publish will meet accessibility standards.

Disproportionate burden

The PDF files of committee papers published for each council meeting are not fully accessible and we have assessed that to make these files fully accessible now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Along with fixing technical accessibility issues, we're making sure our content is accessible too. We have provided training for our web content editors and continue to provide a rolling programme of training. We have also published information and resources for all staff in the workforce to increase knowledge and skills throughout the organisation.

Preparation of this accessibility statement

This statement was first prepared on 22 September 2020. It was last reviewed on 16 June 2026.

This website was last tested on 16 June 2026. The test was carried out by ourselves using 

Accessibility statements for our other websites

Accessibility statement for https://eastlocm.itsvc.co.uk