Additional support for learning

In the first instance East Lothian Council schools would seek to establish if the issue or disagreement can be addressed as everyday business. This would typically be carried out by the Head Teacher or nominated member of staff.

Anyone, including eligible children and young people, have the right to make a formal complaint if they are unhappy about our action or lack of action, or about the standard of service provided by East Lothian Council or on our behalf.

The four general principles of the UNCRC must be considered within any complaint process:

• non-discrimination of Children and Young People; 
• the best interests of the child as a primary consideration in decisions;
• the right to life, survival and development and
• the child’s right to have their views given due weight.

A complaint can be made by email, online, by telephone, in writing or in person or by having someone complain on their behalf.

More information on the complaints process

For parent of a child who attends an ELCC there is also a confidential complaint service provided by the Care Inspectorate.

Care Inspectorate complaint information