A warm welcome to your new website
We’ve made improvements to help you find what you need more easily. If anything doesn’t work as expected, please let us know using the feedback button below.
Repairs, maintenance and improvement of council housing
Emergency and routine repairs, safety checks, condensation and mould, planned upgrades, damage to homes and repairs you must pay for.
Repairs - non emergency and routine repairs
Gas leaks
If you suspect that there is a gas leak in your property, report it immediately to the National Gas Emergency Service on 0800 111 999. You must report any gas leaks to us as well.
1. Non emergency repairs
All responsive repairs are treated as non-emergencies. Depending on the nature of a fault, we may classify a repair as a priority and seek to resolve within 24 hours of reporting (including evenings, weekend and public holidays). Such repairs are those where the fault does not necessarily require immediate attendance, but could not reasonably be left for a prolonged period e.g. blocked kitchen sink, shower faulty etc.
All other non-emergency repairs will be classed as routine repairs and we will seek to resolve within 20 working days of reporting.
2. Reporting a repair
To request a non-emergency repair, ask about the progress of a repair or seek advice about repairs to your council house you can call us: 01875 824311. You can call about anything to do with repairs.
You have repair rights -
Find out more about your repair rights in our Right to Repair leaflet
3. Non-emergency appointments
Wherever possible, internal non-emergency repairs will be carried out by appointment. When requesting an appointment, you should ensure that you arrange a time that you, or a responsible adult, expect to be at home. Appointments are available for the following times:
- all day - 8am to 4pm
- mornings - 8am to 12:30pm
- afternoons - 12 noon to 4pm
- not school run - 9:30am to 3:30pm
You should inform us if you cannot keep the appointment date.
| Category | Is an appointment possible? | Timescale | Appointment time |
|---|---|---|---|
| Emergency | No | 4 hours | 24 hours, all year |
| Non-emergency, Priority | No | 24 hours | 24 hours, all year |
| Non-emergency, routine | Yes | 20 days |
Monday to-Friday (including public holidays) |
4. Tenants who need assistance
Some tenants are entitled to speedier repairs, and assistance with organising them. You may qualify if you are:
- a disabled person who uses a wheelchair or walking frame
- have an advanced terminal illness
- use medical equipment such as ventilators or kidney dialysis machines
- have mental health problems or learning difficulties
- a tenant whose first language is not English
We will only arrange this if the reported fault has a negative effect on your condition. We may also offer extra assistance, such as accompanied visits or arranging an interpreter, or other special arrangements that will meet your needs and be appropriate for the repair.