Emergency repairs

1. Emergency repairs information

2. Reporting emergency repair

3. Gas leaks

4. Tenants who need assistance

5. Comment or feedback 


1. Emergency repairs information

Some emergency repairs are available to all tenants 24 hours a day, every day of the year. We seek to respond to these within 4 hours of reporting wherever possible.

Emergency Repairs will be done outwith working hours when the fault:

  • presents a serious risk of injury or death to you, your household or the public at large
  • presents a serious risk to the structure of the property if not resolved immediately
  • has resulted in the property being immediately insecure
  • involves a vulnerable tenant, where not resolving the fault immediately could place the tenant's health or security at risk

In these instances, our priority will be to make the situation safe or carry out a temporary repair. (If further work is needed, we will arrange a follow-up visit to take place during normal working hours via the Contact Centre.)

When you phone us to report an emergency repair a member of our Contact Centre will give you advice to help you eliminate or reduce any risk of danger.

2. Reporting a repair

In an emergency

Call: 01875 612818

More on reporting repairs

To request a repair, ask about the progress of a repair and seek advice about repairs to your council house

Telephone: 01875 824311 or email:


3. Gas Leaks

If you suspect that there is a gas leak in your property, report it immediately to the National Gas Emergency Service on 0800 111 999. You must report any gas leaks to us as well.


What will the council repair?

These documents explain the council's repair duties and tenants' own repair responsibilities

4. Tenants who need assistance

Tenants in need of assistance Some tenants are entitled to speedier repairs, and assistance with organising them. You may qualify if you are: • A disabled person who uses a wheelchair or walking frame • Have an advanced terminal illness • Use medical equipment such as ventilators or kidney dialysis • machines • Have mental health problems or learning difficulties • A tenant whose first language is not English We will only arrange this if the reported fault has a negative effect on your condition. We may also offer extra assistance, such as accompanied visits or arranging an interpreter, or other special arrangements that will meet your needs and be appropriate for the repair.

5. Comment or feedback on your repair

Email us your comments or feedback about your repair