Resolving disagreements

We seek to work in partnership with children, young people and parents. In this way, we intend to come to an agreement on what is best for the child. However, we understand that at times there may be disagreement about how a child is supported. There are various ways of dealing with disagreements.

We aim to resolve complaints quickly and close to where we provided the service, in the majority of cases this would be at the school.

We encourage children and parents to discuss any concerns that may lead to a disagreement with one of the various professionals providing support in the school – for example a class teacher or a member of the school’s management team.

Around this time, the child or parent might want to seek information and advice – for example to help them organise their thoughts before speaking to one of the local professionals about their concerns.

The Scottish Government have set up an advice service for additional support of learning, Enquire, who can be contacted:

Call 0345 123 2303, email or visit the Enquire website

If agreement cannot be reached at this stage, there are more formal methods of dispute resolution that a parent or young person can make use of.