Regulation and Assessment
The Scottish Housing Charter
This Charter sets out the service quality and value for money that existing and future service users can expect from us. It sets out standards for easy communication with the Council and for tenant participation.
The Charter was developed in consultation with tenants, tenant organisations, social landlords, other stakeholders and the Scottish Housing Regulator.
Regulatory Framework
Our housing management is regulated by the Scottish Housing Regulator. It revised its Regulatory Framework in February 2019. All landlords must comply with the regulator's requirements, which are published in chapter 3 of the
Regulatory Framework. This framework requires publication of an Engagement Plan for each landlord. The council must provide an Annual Assurance Statement of compliance.
Landlord Performance Report
The Charter requires the council to publish an annual Landlord Performance Report. You can compare our performance with up to four other social housing providers on the Scottish Housing Regulator website.
Duty of Candour
All health and social care services in Scotland have a Duty of Candour. This is a legal requirement, which means that when unintended or unexpected events happen that result in death or harm as defined in the Act, the individuals affected understand what has happened, receive an apology, and organisations learn how to improve for the future.
Recent Performance information
Our recent key housing performance indicators can be found in our Housing perfomance summary.
Significant Performance Failures
A significant performance failure is a serious concern about a landlord, which significantly affects a number of tenants. Telling the regulator about a significant performance failure provides a way for tenants to raise serious concerns that may put tenants’ interests at risk.
The Scottish Housing Regulator has recently updated its factsheets for tenants and social landlords about complaints and significant performance failures. They explain how to make a complaint, how to contact the regulator and how the regulator will deal with compalints
Read Complaints about a regulated body
Read Significant performance failures: information for tenants of social landlords
Read Significant performance failures: information for social landlords