Getting involved as a tenant

We want to encourage all our tenants to get involved and influence the housing services that we deliver. You can do so in a number of different ways, for example:

If you have any questions about tenant participation, or would like more information about how you can get involved, please email us at or telephone 01620 827 526.


The Housing (Scotland) Act 2001, introduced rights for tenants and duties for landlords. The Social Housing Charter took effect from 1st April 2013, has been reviewed and a revised Charter published in November 2022. The Council collects performance information to show how we are meeting its aims. You can find a copy of the latest Charter document here. More information about how tenant participation works in East Lothian can be found in our Tenant Participation Strategy.

Regulatory Framework

Our housing management is regulated by the Scottish Housing Regulator. It revised its Regulatory Framework | Scottish Housing Regulator in February 2019. All landlords must comply with the regulator's requirements, which are published in chapter 3 of the Regulatory Framework. This framework requires publication of an Engagement Plan for each landlord. The council must provide an Annual Assurance Statement of compliance, a copy of the latest Statement can be found here. Annual Assurance Statement

Landlords Report

We must report on our performance every year against the outcomes in the Charter and we publish our Landlord Performance Report in October each year. Our report aims to improve the quality and value of the service we provide for tenants and other service users.

Significant Performance Failures

The Scottish Housing Regulator has recently published a leaflet for tenants who may wish to report significant performance failures.

Scottish Housing Regulator - Raising concerns about a landlord leaflet