Getting Involved as a tenant
We want to encourage all our tenants to get involved and influence the housing services that we deliver. You can do so in a number of different ways, for example:
- as an individual tenant
- through a Tenants & Residents Group
- by being a member of East Lothian Tenants & Residents Panel (ELTRP)
- by getting involved in out tenant scrutiny activities
If you have any questions about tenant participation, or would like more information about how you can get involved, please email us at firstname.lastname@example.org or telephone 01620 827 526.
The Housing (Scotland) Act 2001, introduced rights for tenants and duties for landlords. The Social Housing Charter (introduced by the Housing (Scotland) Act (2010) took effect from 1st April 2013 and the Council started collecting performance information to show how we are meeting its aims.The Charter was reviewed by the Scottish Government in 2016 and a new Charter took effect from 1st April 2017, you can find a copy of the latest Charter document here. More information about how tenant participation works in East Lothian can be found in our Tenant Participation Strategy.
Our housing management is regulated by the Scottish Housing Regulator. It revised its Regulatory Framework in February 2019. All landlords must comply with the regulator's requirements, which are published in chapter 3 of the Regulatory Framework. This framework requires publication of an Engagement Plan for each landlord. The council must provide an Annual Assurance Statement of compliance.
We must report on our performance every year against the outcomes in the Charter and we publish our Landlords Report in October each year. Our report aims to improve the quality and value of the service we provide for tenants and other service users.
Significant Performance Failures
The Scottish Housing Regulator has recently published a leaflet for tenants who may wish to report significant performance failures.