How to pay a charge for council services

East Lothian Council's Sundry Accounts team issues invoices to customers in respect of a large range of services.

If you have received an invoice, it may relate to a service you have requested or a service you were provided with by the council, for example:

  • accommodation charges and care for the elderly
  • commercial rents
  • community alarms
  • council house repairs
  • hire of leisure facilities, e.g. halls, football pitches

Your invoice will clearly state the service you are being charged for, the amount you need to pay and when you need to pay. Details of how to pay your invoice will also be shown.

Invoices must be paid in full 28 days from the date the invoice was issued.

If you have any questions about your invoice, you will need to contact the council service responsible for raising the charge. Contact details will be shown on your invoice.

How to pay an invoice

We offer a 24 hour online payment service for customers wishing to make a payment by debit or credit card.  This is useful if you just need to make a one-off payment.

pay an invoice online

You can also pay over the phone during office hours using your debit or credit card. Just contact our dedicated payment line on 01875 824301.

Set up a direct debit

If you need to make payments on a regular basis, why not set up a direct debit.  It's a simpler way to pay.

Find out more about paying by direct debit

Important information -  cost of living

With the cost of living increasing, many people are finding it difficult to cover essential daily living costs.

A range of measures are available to help people boost their income. Don't assume you're receiving everything you're entitled to, always check, and if you're still struggling or in doubt, get in touch.

Find out more: