COVID-19 How our Financial Inclusion team can help

The Council has a Financial Inclusion team who can help if you're struggling to find out what you're entitled to.  We understand that under the current circumstances, there's lots of information available, but it can be difficult to know what type of help may be available to you.

Our Officers offer free, impartial and confidential advice and support.  We can let you know what benefits you may be entitled to and in some cases, we can help you to apply if you're unable to complete an application yourself.  However, it's important to note that due to the current situation, we can only do this over the phone.  

If you have any questions or concerns, just get in touch with our Financial Inclusion team and we'll do what we can to help.

Important Information

We understand customers are anxious at this time and will do everything we can to help you.  Due to the Coronavirus outbreak, we are dealing with a high volume of customer enquiries.

We are working hard to deal with all enquiries and to provide advice and support for local residents.  If you phone the Financial Inclusion team you will be asked to leave a message and one of our Advisers will call you back as soon as they can.

If you or a member of your household has been affected by coronavirus and you need general help or advice, there’s lots of information available on the Council website.  Visit

What might you be entitled to

If you want to check what you may be entitled to, then try out our online benefits calculator.

Remember, this will only be an estimate as you will need to apply and any application will be subject to the relevant eligibility criteria.

Benefits calculator