COVID-19 What to do if you can't pay your Council Tax or Council Rent

Due to the uncertainty at this time, if you’re worried about paying your Council Tax or Council Rent, contact the team as soon as you can and we'll do what we can to help. 

Officers can accept reduced payments or defer payment to a later date if that helps.  Officers can also liaise with other Council services and Agencies on your behalf if you're struggling.

Contact details are shown on the right.  Depending on the volume of calls, you may be asked to leave a voicemail message and we will return your call as soon as we can, so please bear with us.


Find out more about Benefits and other support you may be entitled to

As well as dedicated Officers to deal with any Council Tax or Council Rent enquiries, the Council also has a Welfare Rights team who can provide advice about what benefits you may be entitled to and help you to apply.  Depending on your circumstances, you may be entitled to Statutory Sick Pay or Universal Credit, including an element for your housing costs (your rent). 

There’s lots of helpful information on The Department for Work & Pensions website, including information about recent Government changes which have been introduced to help during this challenging time.

The Council may also be able to help if you’re struggling financially:

  • If you’re on a low income or claiming certain benefits, you may be entitled to help from the council to pay your Council Tax. This is called a Council Tax Reduction (CTR). 
  • If you’re claiming Housing Benefit or Universal Credit, but still can't afford to pay your rent, you may be eligible for a Discretionary Housing Payment (DHP). 
  • If you’re in crisis, you may be eligible for support from The Scottish Welfare Fund.

More information about welfare benefits can be found at www.eastlothian.gov.uk/welfarerights.  You can also access our online Benefits calculator from this site to get a quick estimate of what you may be entitled to.


Important Information

We understand customers are anxious at this time and will do everything we can to help you.  Due to the Coronavirus outbreak, we are dealing with a high volume of customer enquiries and are also facing staff shortages within our teams.

We are working hard to deal with all enquiries and to provide advice and support for local residents.

If you or a member of your household has been affected by Coronavirus and you need general help or advice, there’s lots of information available on the Council website.  Visit www.eastlothian.gov.uk/coronavirus