COVID-19 Other help available

There are many Council services working together to support local residents and provide advice and guidance for people who are struggling financially.

We also work closely with other organisations and partners who can provide additional support and assistance. 


Other organisations who can help

The Department for Work & Pensions

HM Revenue & Customs

Social Security Scotland - responsible for administering devloved social security benefits, e.g. Best Start Grants & Foods, Funeral Support Payment and Young Carer Grant

Citizens Advice Scotland - provide free, independent and confidential advice to local residents on a range of matters including benefits, debt and housing advice

CAPS Independent Advocacy - provide independent advocacy for people who use or have used mental health services

East Lothian Foodbank - provide emergency food and support to local people who are referred to the Foodbank as a result of a crisis

Home Energy Scotland - provide advice to customers on reducing energy bills and staying warm at home

Turn2Us - is a national charity providing practical help to people who are struggling financially. Find out more about welfare benefits, grants and charitable funds you may be entitled to

If you're still unsure who to contact, or are having difficulty understanding what help you might be entitled to, then get in touch with the Council's Welfare Rights team and we'll do what we can to help.


Important Information

We understand customers are anxious at this time and will do everything we can to help you.  Due to the coronavirus outbreak, we are dealing with a high volume of customer enquiries and are also facing staff shortages within our teams.

We are working hard to deal with all enquiries and to provide advice and support for local residents. If you phone the Welfare Rights team you will be asked to leave a message and one of our Advisers will call you back as soon as they can.

If you or a member of your household has been affected by coronavirus and you need general help or advice, there’s lots of information available on the Council website.