East Lothian Council

Pay to Stay

Paying your rent

Direct Debit logo

When to pay

Rent is charged each fortnight and is payable in advance by the first Monday of each rent period.  Any payment not made on time will be treated as rent arrears.

Paying rent is the most important part of your tenancy agreement. It is important that you pay your rent on time and in full and that you are aware of the consequences if you do not pay.

Why not pay by direct debit?  

Direct debit offers an easy and hassle-free way to manage regular outgoings, helping to avoid rent payments being forgotten.

It’s no surprise that direct debit is the preferred way to pay regular bills for 64% of the British public.

Customers are protected by, and should be reassured by, the Direct Debit Guarantee, offered by all banks involved in the Direct Debit Scheme.

Call 01620 827528 during office hours and we can set up your direct debit over the phone or alternatively download a direct debit instruction from our website http://www.eastlothian.gov.uk/downloads/file/10838/rent_direct_debit_instruction

Other ways to pay your rent

  • Call 01875 824301 and pay by debit or credit card
  • You can pay at any local Council office
  • You can pay at any Post Office or PayPoint outlet using your payment card, however please bear in mind that payments may take up to four days to reach us
  • You can send a cheque to Customer Services, East Lothian Council, PO Box 13252, Haddington, EH41 3HA. Please make cheques payable to East Lothian Council and quote your name, address and tenancy number on the back of your cheque.  Do not send post dated cheques or cash.     

Important Information about Universal Credit

From 23rd March 2016, Universal Credit has been extended in East Lothian to include ALL new claimants of working age.

If you are of working age and were intending to make a new claim for housing benefit, you may now be required to claim help towards your housing costs as part of your Universal Credit claim.

You will NOT be able to claim for help with your council tax as part of your Universal Credit claim.  You MUST make a separate claim to East Lothian Council for this.

You can make a claim for council tax reduction online.

East Lothian Council, PO Box 13258, Haddington, EH41 3YA

Telephone: 01620 827528

How we use the information you provide.

Benefits are changing. Find out how this may affect you on our Welfare Reform information and advice pages.

Watch our housing advice videos. These show how we can help with a range of issues from relationship breakdown, to finding a private let. They explain recent Benefits changes, as well.
If you need any further advice or guidance, please contact us.

East Lothian Council, John Muir House Brewery Park Haddington East Lothian EH41 3HA.