Help available if you're struggling to pay your rent
Rent arrears, or worries about paying can create real pressures for individuals and their families. We would urge you to contact your landlord as early as possible to discuss your situation.
If you’re a council tenant, our dedicated Rent Income Officers will deal with any concerns you have confidentially and sensitively. We understand there’s lots of reasons why people fall behind with rent payments, such as a change in circumstances or difficulties managing bills. Rent Income Officers can arrange to meet with you at a local council office or library to discuss any concerns you have, or can even arrange a home visit if you prefer.
If you’re struggling to pay your rent, it’s always worth checking you’re claiming all financial support you may be entitled to:
- If you’re pension age you may qualify for Housing Benefit. You can apply if you’re working or out of work. How much you get depends on how much rent you pay, how many people live with you and your household income, including benefits, pensions and savings.
- If you’re working age and out of work or on a low income you may be entitled to Universal Credit. This may include some help towards your housing costs.
- If you’re entitled to HB or the housing costs element of UC, you may be eligible for a Discretionary Housing Payment. A DHP may also be awarded if your benefit has reduced as a result of the bedroom tax or benefit cap.