Sources of help and advice

Citizens Advice Bureau

The Citizens Advice Bureau (CAB) provides free, independent and confidential advice to local residents on a range of matters including benefits, debt and housing advice.

Contact your nearest CAB:

Scottish Citizens Advice Network

The Scottish Citizens Advice Network, in partnership with the Scottish Government, has launched the Scottish Citizens Advice Helpline to support people across Scotland.

The helpline offers personal, one-to-one advice from the same friendly, trained advisers you would usually get help from in-person at your local Citizens Advice Bureau. You can get help with queries about employment, housing, debt, benefits and consumer issues like energy bills as well as many other topics.

Visit or call 0800 028 1456

Advice and welfare service for anyone linked to East Lothian Community Hospital

This service, provided by Musselburgh Citizens Advice Bureau, is for outpatients, ward patients (bedside or at another convenient and appropriate location within the hospital), carers, NHS staff, East Lothian Council staff or other suppliers and volunteers.

Advice appointments can be made by telephone, in person at the hospital, in person at Musselburgh Citizens Advice Bureau or home visits can be arranged for individuals with limited mobility. Sessions can also be carried out by online video appointment such as Microsoft Teams.

Referrals can be made by staff or by self-referral. Call or text 07869 812548 or email

Advice Direct Scotland

Advice Direct Scotland is Scotland’s largest digital advice agency, providing free and independent advice to the citizens of Scotland. They provide:

  • advice on employment, housing, benefits, family and relationships and neighbourhood issues. They can also make applications to the Home Heating Support Fund for you - visit or call 0808 800 9060
  • energy advice, including information on finding an energy supplier, billing, energy meters and much more - visit or call 0808 196 8660 
  • administer the Scottish Government Home Heating Support Fund, providing support to Scottish consumers struggling with energy costs - visit or call 0808 800 9060
  • information and support on a wide range of money and debt-related issues - visit or call 0808 196 2316
  • specialist advice on a range of consumer issues, including purchases, problems with good and services, travel and transport, contractual issues and scams - visit or call 0808 164 6000
  • advice on Royal Mail enquiries, related to the post. Visit or call 0808 196 1420

Find out more about the services provided by Advice Direct Scotland.