What to do if you are struggling to pay

Our Council Tax team is extremely busy at the moment and although we understand that delays in processing customer enquiries can be frustrating, we are asking that customers please bear with us during this busy time.

If you have contacted the team and are awaiting a reply, please be patient, we will be in touch as soon as we can.  If possible, please avoid contacting the team to ask for a progress update as this generates additional work and may delay your enquiry.


It’s important that you pay your Council Tax as this helps us to pay for essential services we provide to all local residents.

If you have fallen behind with your payments or are struggling to manage your bills, get in touch with our Council Tax & Debt Management team straight away.  Officers can check that you are receiving any Council Tax discounts or exemptions you may be entitled to, or even discuss a repayment arrangement with you to spread out your payments over a longer period of time if that helps.

If you have accrued Council Tax arrears, along with other debts, Officers can provide information about the Scottish Government’s Debt Arrangement Scheme. The scheme can provide someone in debt much-needed breathing space and allow them to repay all of their debts in full through a debt payment programme, set up over an extended period of time.

Don’t ignore the problem, get in touch as soon as possible and we’ll do what we can to help.

Contact the Council Tax team


Council Tax Reduction

You may be entitled to a Council Tax Reduction (CTR) if you have lost your job, had your hours reduced or are on a low income. You can apply if you own your home or rent. The amount you receive will vary based on your circumstances. CTR is not automatically awarded even if you are claiming UC so you need to apply separately for this.

Apply now


Additional help and advice

If you have debts and are struggling to manage, your local Citizens Advice Bureau can offer help and advice.

Citizens Advice Bureau in Haddington

Citizens Advice Bureau in Musselburgh


Important information -  cost of living

With the cost of living increasing, many people are finding it difficult to cover essential daily living costs.

A range of measures are available to help people boost their income. Don't assume you're receiving everything you're entitled to, always check, and if you're still struggling or in doubt, get in touch.

Find out more: www.eastlothian.gov.uk/cost-of-living-support