Thistle Assistance Card

We all welcome a little extra assistance now and again, particularly when travelling alone. Thistle Assistance is an initiative to help you feel safer and more comfortable when using public transport.

The Thistle Assistance card and app are recognised by many public transport operators across Scotland, from buses and trains to planes and ferries. Simply show your personalised card or app to their staff and they will understand what additional assistance you require.

You may prefer more time to get to your seat. You may like your driver to speak more slowly and clearly. The Thistle Assistance card and app let transport staff know in an easy and subtle way what extra support you’d like.

The Thistle Assistance card and app are free to use for anyone who needs it. Use the card for one journey or purpose, or use it every day: it’s adaptable and disposable.

The card and app symbols and instructions encompass a range of disabilities and impairments. They are also useful during pregnancy, or if you have temporary mobility issues, when some extra thought and care are appreciated.

Members of the public who request a free Thistle Assistance card will receive an information leaflet with the card and icon stickers to place on the back of the card indicating what assistance they may need while travelling. The app follows the same format as the physical card and can be downloaded for free from all online app stores.

More information is available on the Thistle Assistance website.