When to pay rent
Your council rent is charged fortnightly and is payable in advance by the first Monday of each rent period. Any payment not made on time will be treated as arrears.
Although rent is charged fortnightly, we offer flexible payment options to suit your circumstances. If you would like to discuss how best to pay your rent to avoid falling into arrears, just contact the Rent Income team and we will be happy to help.
It’s important that you pay your rent to prevent arrears accruing. If you have rent arrears, or are worried about paying, we would urge you to contact our Rent Income team immediately to discuss your situation.
Rent Income Officers will deal with any concerns you have confidentially and sensitively. We understand there’s lots of reasons why you may fall behind with your rent payments, for example a change in your circumstances, or you may be struggling to manage your bills. Rent Income Officers can discuss options with you and even arrange for a Financial Inclusion Adviser to carry out a benefit health check to make sure you’re getting everything you’re entitled to.
Rent charge breaks 2023/24
If you have an up-to-date rent account, you are entitled to a rent payment break during:
- fortnight beginning 26 June 2023
- fortnight beginning 25 December 2023
It is important to note, if you have rent arrears, you will not qualify for these payment breaks and you must continue to pay towards your rent arrears during these periods.
Details of all fortnightly rent periods in 2023/24 are available to download:
Important information - cost of living
With the cost of living increasing, many people are finding it difficult to cover essential daily living costs.
A range of measures are available to help people boost their income. Don't assume you're receiving everything you're entitled to, always check, and if you're still struggling or in doubt, get in touch.