Bulky waste collections

Before you contact us to arrange a bulky waste collection, could your item be reused?

If you have large items at home that you no longer need and are still in good condition, you can have them collected by calling the Reuse Line.

Simply fill in their online form or call 0800 0665 820 and they will arrange for a local reuse organisation to collect your item and pass it on to be used by someone else.

Items accepted include:

  • furniture in a reusable condition
  • soft furnishings such as sofas, mattresses and armchairs that have fire regulations labels attached
  • electrical items such as washing machines, fridges and cookers in good working order.

What can I have collected?

The bulky waste collection service is for the collection of bulky household items such as mattresses, furniture and large kitchen appliances that cannot be reused, are too big to fit into a wheeled bin and cannot be transported to your local Recycling Centre.

We will not collect any black bags or garden waste as part of a bulky waste collection.

There are some items which are not suitable for the bulky waste collection and cannot go into your wheeled bin.

The following items should be taken to a Recycling Centre:

  • paint
  • gas cylinders
  • car batteries
  • cooking oil
  • engine oil.

How do I book a collection?

You can book a bulky waste collection by calling 01875 824 305 or visiting your Local Area Office.

How much will it cost and how long will I have to wait?

The bulky waste collection service is free of charge. However there are only a limited number of slots available each week and you may find that you have to wait much longer than expected before a collection slot is available to book.

You may also be allocated more than one collection date depending on the number and type of items you want uplifted; we carry out separate recycling collections for fridge-freezers and metal items.

Where should I present my items for collection?

All items booked for collection should be presented at the kerbside by 07:00 on the day of collection. We do not carry out collections from gardens, driveways or inside houses.

Why haven't my items been collected?

  • Collection crews will only collect the items listed on your order.
  • Items must be presented neatly at the kerbside by 07:00. We cannot collect items from between parked cars or from communal bin stores.

If your bulky waste collection has not taken place on the day you were given, and you had presented it on the kerbside by 07:00, please call 01875 824 305.